Refund & replacement.
Plain rules — the same before you buy as after. Our books are digital files, so these rules are written for files, not borrowed from a shop that ships parcels.
If the file does not work
If your book will not open, arrives damaged, or the wrong file reaches you, message us on WhatsApp with your order number. We send a fresh copy first. If the fault is ours and it still will not fix, we refund you in full — within seven days of delivery, back to the same account the payment came from.
If you bought the same book twice
It happens — a double tap, a second phone. One copy is yours, and the duplicate is refunded in full. Just send us both order numbers.
If you bought the wrong book
Tell us within 48 hours, before you have read beyond the free sample, and we will exchange it for the book you meant to buy. If that book costs more, you pay the difference; if it costs less, we return the difference to you.
If you simply changed your mind
Then we say the same thing we say before purchase, honestly: a delivered digital book cannot come back the way a parcel can, so a change of mind after delivery is not refundable. That is exactly why the introduction and first chapter of the first four books are free to read on this site — please read them first, and buy only when you are sure.
How to reach us
WhatsApp +92 330 9222029, with your order number. Approved refunds travel back by the route you paid — JazzCash, Easypaisa or bank — usually within a few working days.